Your wait times will be longer than normal. Please understand, the personnel processing these tickets are being inundated right now. If you are having trouble with your IT equipment or services and cannot access the network for assistance, the CGFIXIT phone number is 1-855-CGFIXIT (85), select VDI/VPN options 1 - 3 - 1.The tech tips currently accessed via CGFIXIT are stored on CG Portal, can be accessed off network, and is located here.This behavior constitutes an Insider Attack. We are not allowed to send un-cleared information into the public domain (to include your privately managed and maintained IT). We are still required to adhere to our security controls and processes. Do not automatically forward emails to your personal email.It uses less bandwidth than Outlook 2016. If possible, please use Outlook Webmail while logged into VDI or VPN.When logged into VDI or VPN, please log off of Skype if you don’t require it to do your work in order to help reduce bandwidth consumption.However, refrain from using bandwidth intensive applications such as video streaming and desktop streaming while using VDI or VPN. The C4IT Service Center is in the process of upgrading our infrastructure to improve throughput of the network.Please see below for specific applications. Where possible use these applications outside of VDI and VPN. Many applications are available from your personal computer.If you do not log off when you are done using VDI, the session remains open and you deny someone else a slot until the session times out.
We keep your session open when you Exit out of the application or just lose your connection so your work is not lost. When you are done using VDI, please log off from the Start menu.Sign into OneDrive using CG email, no other input will work.VPN (from USCG laptop) uses less bandwidth than VDI (from personal computer).
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